# Users

## Users

You can access the user menu by clicking on **Users** in the left-hand menu bar. You will see the list of users in your workspace, as well as their information.

![](/files/OJ32fgZtayCLns6pRLxn)

To create a user, click the **New** button at the top right. To modify a user, click on their row. You will then see a screen like this:

![](/files/ZEMd4ZpWWzovGjlHor4U)

The first and last name identify the user; the connection system uses email and password, which the administrator can modify at any time.

The password is not displayed and cannot be recovered — only reset.

Changing a user's language will update the web interface language on their next login. The language on mobile depends on the device's operating system.

To deactivate a user, uncheck the **Active** box — they will no longer be able to log in. You can use this to manage your user fleet without deleting accounts.

### System groups

{% hint style="info" %}
**System groups** are built-in roles that grant predefined sets of rights. **Custom groups** are groups you define yourself to organise users and manage permissions — see [Groups](/user-documentation/build/managing-users/groups.md) and [Groups Permissions](/user-documentation/build/managing-users/groups-permissions.md).
{% endhint %}

The following system groups are available:

* **Administrator**: full access to the workspace — use, configuration and back-office management.
* **Web Reader**: restricted web access — read and visualise submissions only. No configuration rights.
* **Contributing Web User**: can read, create, edit and delete submissions but cannot configure the workspace.
* **Mobile User**: enables authentication on the mobile application.

{% hint style="info" %}
A user can hold multiple system groups simultaneously — for example, both **Mobile User** and **Contributing Web User**.
{% endhint %}

{% hint style="warning" %}
Assigning **Web User** rights to an **Administrator** is redundant — the Administrator role already includes full web access.
{% endhint %}

Custom groups you have defined yourself appear under **Your groups**. Assign one or more per user to organise your team and apply the corresponding permissions (see [Groups](/user-documentation/build/managing-users/groups.md) and [Groups Permissions](/user-documentation/build/managing-users/groups-permissions.md)).

Remember to save your changes before leaving the page.

## User Import

For adding a large number of users at once, use the **Import** function. A template file is available after clicking **Import**.

![](/files/ZUwEKiL2b5XMMiffUjpK)

Once your CSV file is correctly configured, click **Upload** then **Send file**.

A summary is displayed after loading, confirming the import completed successfully.

{% hint style="warning" %}
The expected format is **case sensitive**. Specify the language in lower case — for example, `fr` and not `FR`.
{% endhint %}


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