Admin Support

Reference material for administrators managing the Daxium-Air platform.

This section gathers reference material for administrators: how the platform behaves under the hood, and how to escalate an issue to Daxium when needed.

• Submission Saving Rules — what happens, step by step, every time a submission is saved: validation, workflow transitions, automations, formulas, and notifications.
• Offline Synchronisation Behaviour — how the mobile app handles data when connectivity is lost, and what to tell users who report sync issues.
• Escalating to Daxium Support — when and how to contact the Daxium support team, and what information to include in your request.