# Get a Data Dump (Mobile)

In order to better analyze the issues reported to our technical support, you may be asked to export the data from your Daxium-Air application. To do this, please follow the detailed steps depending on your operating system (Android or iOS).

{% tabs %}
{% tab title="Android" %}
**Step 1** — Open the left side menu and tap **Settings**.

**Step 2** — Tap **Backup the app**.

**Step 3** — Tap **Create**.

<div align="left"><img src="/files/U8alWF3mHsbtWTqZXuQU" alt="" width="375"> <img src="/files/9REEKYVNyQxkXOQnqe9t" alt="" width="375"></div>

<div align="left"><img src="/files/NYC8nuZIHHpmJphKHEMc" alt="" width="375"></div>

**Step 4** — Tap **Save**.

**Step 5** — Tap **Send**.

**Step 6** — Send the file to yourself or directly to [Daxium Support](/user-documentation/support/admin-support/escalating-to-daxium-support.md).

<div align="left"><img src="/files/3FnmBUQITSZB8eerb9Ao" alt="" width="375"> <img src="/files/VcVGMULGAMcvIfJ8S6sA" alt="" width="375"></div>

<div align="left"><img src="/files/uEDXcXRuebUuEh83jLLD" alt="" width="375"></div>

{% hint style="info" %}
If the backup exceeds 25 MB it cannot be sent directly. Cancel, then use a large-file transfer service and locate the backup file at the path you selected.
{% endhint %}
{% endtab %}

{% tab title="iOS" %}
**Step 1** — Open the left side menu and tap **Settings**.

**Step 2** — Tap **Backup the app**.

**Step 3** — Tap **Create**.

<div align="left"><img src="/files/Ah5Vumo3aq9T9TSsBh6J" alt="" width="375"> <img src="/files/nvewM2nI9C85051tUmIV" alt="" width="375"></div>

<div align="left"><img src="/files/0prdsZCemq3wVODTwOUU" alt="" width="375"></div>

**Step 4** — Tap **Save**.

**Step 5** — Tap **Send**.

**Step 6** — Send the file to yourself or directly to [Daxium Support](/user-documentation/support/admin-support/escalating-to-daxium-support.md).

<div align="left"><img src="/files/mmWKlJLFEAPMsNWHSoai" alt="" width="375"></div>

{% hint style="info" %}
If the file is too large to send by email, use an online transfer service (WeTransfer, OneDrive, etc.).
{% endhint %}
{% endtab %}
{% endtabs %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://www.center.daxium-air.com/user-documentation/support/supporting-your-users/get-a-data-dump-mobile.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.