Get a Data Dump (Mobile)

Export data from the Daxium-Air mobile app for troubleshooting or analysis.

In order to better analyze the issues reported to our technical support, you may be asked to export the data from your Daxium-Air application. To do this, please follow the detailed steps depending on your operating system (Android or iOS).

Android

Step 1 — Open the left side menu and tap Settings.

Step 2 — Tap Backup the app.

Step 3 — Tap Create.

Step 4 — Tap Save.

Step 5 — Tap Send.

Step 6 — Send the file to yourself or directly to Daxium Support.

If the backup exceeds 25 MB it cannot be sent directly. Cancel, then use a large-file transfer service and locate the backup file at the path you selected.

iOS