> For the complete documentation index, see [llms.txt](https://www.center.daxium-air.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://www.center.daxium-air.com/user-documentation/support/supporting-your-users/get-a-data-dump-mobile.md).
# Get a Data Dump (Mobile)
In order to better analyze the issues reported to our technical support, you may be asked to export the data from your Daxium-Air application. To do this, please follow the detailed steps depending on your operating system (Android or iOS).
{% tabs %}
{% tab title="Android" %}
**Step 1** — Open the left side menu and tap **Settings**.
**Step 2** — Tap **Backup the app**.
**Step 3** — Tap **Create**.
**Step 4** — Tap **Save**.
**Step 5** — Tap **Send**.
**Step 6** — Send the file to yourself or directly to [Daxium Support](/user-documentation/support/admin-support/escalating-to-daxium-support.md).
{% hint style="info" %}
If the backup exceeds 25 MB it cannot be sent directly. Cancel, then use a large-file transfer service and locate the backup file at the path you selected.
{% endhint %}
{% endtab %}
{% tab title="iOS" %}
**Step 1** — Open the left side menu and tap **Settings**.
**Step 2** — Tap **Backup the app**.
**Step 3** — Tap **Create**.
**Step 4** — Tap **Save**.
**Step 5** — Tap **Send**.
**Step 6** — Send the file to yourself or directly to [Daxium Support](/user-documentation/support/admin-support/escalating-to-daxium-support.md).
{% hint style="info" %}
If the file is too large to send by email, use an online transfer service (WeTransfer, OneDrive, etc.).
{% endhint %}
{% endtab %}
{% endtabs %}
---
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